Urgent! Customer Support Specialist, German and English speaking Position in XX. kerület - GoTo
Job Description
Where you’ll work: Anywhere within Hungary
Customer Care & Success at GoTo
At GoTo, our Customer Care & Success team helps people get the most out of technology.
We use innovative, AI-driven tools and automation to make support faster and smarter.
Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience.
Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products.
Your Day to Day
As a Customer Support Specialist (German Speaking), you would act as 1st line support to customers:
Taking ownership of user problems and being proactive when dealing with user issues.
Documenting customer inquiries and issues in Salesforce.
Gathering information from customers and systems to investigate issues with the help of next-level support.
Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience.
What We’re Looking For
As a Customer Support Specialist, your background will look like:
The ability to communicate effectively in both written and verbal forms in German and in English.
Previous experience in customer-facing IT support (assisting with configuring / troubleshooting of software & hardware)
Strong troubleshooting and analytical skills, as well as the ability to prioritize tasks, and the ability to learn new technologies.
Being a great team player, sharing best practices, supporting changes positively, and managing their time effectively.
Desire to be ambitious and take advantage of the growth opportunities GoTo provides.
What We Offer
At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond.
Here are just some of the benefits and perks you can expect when you join our team:
Full remote work option within Hungary and on-demand seat in our Astoria office
Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
Tuition and reading reimbursement programs to support your continuous learning and professional growth
Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact
Gym reimbursement programs to encourage your physical well-being
GoTo performance bonus program to celebrate your impact and contributions
Monthly remote work stipend to support your home office expenses
At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between.
You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts.
We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community.
Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed.
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in XX. kerület, Hungary (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in XX. kerület, Hungary using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 635 jobs in Hungary and 6 jobs in XX. kerület. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! GoTo is currently hiring and seeking a Customer Support Specialist, German and English speaking to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Specialist, German and English speaking Jobs XX. kerület.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GoTo adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Specialist, German and English speaking Jobs Hungary varies, but the pay scale is rated "Standard" in XX. kerület. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Specialist, German and English speaking typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Specialist, German and English speaking interview at GoTo, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GoTo's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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